Complaints Service

About this service

Submitting feedback or complaints about previous applications for the Ministry's services, procedures, processes, and programs, with the aim of improving service quality and providing a better experience for customers.

Service completion duration
5 Days
Payment channels
Not applicable — this is a free service.
Target audience
Individuals and Institutions

Required Documents

  • A valid copy of the applicant's Emirates ID or passport
  • The relevant approvals from the registered sports authorities (if any)
  • A copy of the existing licence or registration certificate

The process

  1. Signing up on the website using your UAE Pass
  2. Create an account
  3. Submit the application and attach the documents
  4. Completion of the application

Conditions of use

No conditions
Service channels
Website 24/7
Service Inquiries Time
Monday to Thursday: 07:30am – 03:30pm, Friday: 07:30am - 12:00am
Sustainable Development Goal
Partnerships for the Goals

Other useful information

Procedural

List of service centres

Related services

Approval for Organizing a Sports Event or Activity

Empowering private sports institutions and companies to organize a sports event or activity

Suggestions Service

Submitting any suggestions within the scope of the Ministry's services and initiatives to improve the quality of life and develop a better experience for its customers.

Enquiries Services

Inquiries about the Ministry's services, initiatives and events, or inquiring about the status of the application for previously provided services, or any other inquiries that customers may have.